Book a Demo

Try for free !

Your Privacy Matters

We are committed to protecting your personal information and being transparent about our data practices.
 

 

1. Information We Collect
 

Personal Information

When you create an account with Chatlys, we collect:

  • Email address (required for account creation and communication)

  • Full name (optional, for personalization)

  • Password (encrypted and securely stored)
     

Usage Information

  • Chatbot creation and management activities

  • Data sources and training materials you upload

  • Analytics and performance data

  • Platform usage patterns and preferences
     

Technical Information

  • IP address and approximate location

  • Browser type and version

  • Device information and operating system

  • Session data and cookies

     

2. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our services

  • Create and manage your user account

  • Process chatbot creation and management requests

  • Send important service updates and notifications

  • Provide customer support and respond to inquiries

  • Analyze usage patterns and improve user experience

  • Ensure platform security and prevent fraud

  • Comply with legal obligations and enforce our Terms

     

3. Information Sharing and Disclosure

We do not sell or trade your personal information.We may share your data only:

  • With your explicit consent

  • With trusted service providers (hosting, email services, analytics) under confidentiality agreements

  • When required by law or legal process

  • To protect rights, property, safety, or security

  • In connection with a company merger, acquisition, or asset sale (with prior notice)

     

4. Data Security

We apply industry-standard security measures:

  • SSL/TLS encryption

  • Encrypted password storage

  • Regular security audits

  • Access control mechanisms

  • Secure cloud infrastructure with backups

     

5. Data Retention

We retain personal data only as long as necessary. After account deletion, your data will be removed within 30 days, unless legal obligations require longer retention.

 

6. Your Rights

Under GDPR you have the right to:

  • Access your data

  • Request correction

  • Request deletion

  • Data portability

  • Object to processing

  • Restrict processing

  • Withdraw consent

Requests: info@chatlys.com

 

7. Cookies and Tracking Technologies

We use:

  • Essential cookies

  • Analytics cookies

  • Preference cookies

You can control cookies in your browser settings.

 

8. Third-Party Services

We may integrate third-party services (e.g. analytics, authentication).Each provider has its own privacy policy.

 

9. International Data Transfers

Your data may be processed outside the EU with appropriate safeguards (SCCs, GDPR compliance).

 

10. Children's Privacy

Our service is not intended for children under 13.We do not knowingly collect such data.

 

11. Marketing Communication & Sending Domain

For newsletters and marketing emails, we also use:

newchatlys.com

This domain is used only for email delivery purposes.Your data remain protected and processed solely by Chatlys.

 

12. Changes to This Privacy Policy

We may update this policy from time to time.The latest version will always be published on our website.

 

13. Data Controller & Contact

Chatlys.com s.r.o.
Husovo náměstí 50
339 01 Klatovy
Czech Republic

Company ID (IČO): 21466955
Registered at: Regional Court in Pilsen, file no. C 45162

Email: info@chatlys.com

Privacy Policy

Chatlys offers an intelligent AI-powered chatbot solution designed to enhance website interactions, streamline customer service, and provide instant support, ensuring a seamless experience for users and businesses alike.

 

Contact & support

info@chatlys.com

Menu

Company Info

Social Media

© Copyright 2025, All Rights Reserved Chatlys.com s.r.o.